Customer Service Representative Mercedes - Slovenian (Slovenian & Englisch) 100% Home Office – Teleperformance Deutschland S.à r. l. & Co. KG

Mit insgesamt mehr als 500.000 Mitarbeitenden ist die Teleperformance Gruppe Weltmarktführer in der Contact Center Branche.

In 171 Märkten und 300 Sprachen betreuen wir seit über 40 Jahren Service-Anliegen von Kunden der bekanntesten Marken rund um den Globus.

Der Teleperformance German Speaking Market beschäftigt an seinen Standorten und im Home Office mehr als 15.500 Mitarbeitende in Deutschland, Kosovo, Bosnien und Herzegowina, Nord Mazedonien, Kroatien, Österreich, Schweiz, Georgien und Armenien.

Customer Service Representative Mercedes - Slovenian (Slovenian & Englisch) 100% Home Office

Full or Part Time
Young Professional
May 28, 2024

We are expanding our team by looking for:

Position: Customer Service Agent (Slovenian/ English)
Required Languages:(Slovenian/ English)

  • Who are you?
    • Work experience in call center environment and/or customer service
    • Higher vocational education
    • Native level of Italian spoken and written
    • Good knowledge of English (company language)
    • Advanced negotiation skills
    • Strong focus on customer satisfaction
    • Adding cultural and qualitative value to service
    • Knowledge of Italian geography
    • Good understanding of customer satisfaction
    • Team player
    • Open-minded to a diversity of cultures
    • Ability to prioritize, analyse, plan and coordinate on high volume
  • Your responsibilities:
    • Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
    • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
    • Respond to inquiries about products and services, offering expert advice on a range of car-related matters
    • Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
    • Turn every customer into a happy customer!

What happens next?

This is how our application process works:

1. Simply apply online with your contact details.
3. Our recruiting team will contact you by phone to get to know you.
4. The final video interview takes place.

Sounds simple? It is! We are looking forward to getting to know you and welcoming you into the TP family.

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